Restaurant Manager - Rare Steakhouse

Wynn Resorts•Everett, MA

2d•Onsite

About The Position

The Restaurant Manager at Encore Boston Harbor manages the daily operations of a designated restaurant, including staffing and labor management, ordering and inventory, guest service, and execution of food and beverage standards for preparation and presentation. The manager oversees departmental strategy and its alignment with the property’s overall strategy, promotes departmental and company success, maintains Encore standards, and supports excellent guest and team member experiences. The role includes setting and monitoring departmental goals and procedures, overseeing team member performance and engagement, ensuring compliance with applicable policies and laws, and maintaining service and operational standards. The Restaurant Manager addresses guest and team member concerns, supports effective communication across departments, and manages priorities in a high-pressure hospitality environment. The position also requires maintaining a properly prepared facility, conducting shift briefings, motivating staff, and sharing guest feedback with restaurant leadership.

Requirements

Must be 21 years of age or older.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain an alcohol awareness card.
High school degree or equivalent required.
Minimum 5 years of full-service restaurant experience required.
Strong computer skills and proficiency with POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Fluency in English required.
Ability to read, analyze, and interpret policies, procedures, maintenance instructions, and related documents; respond to common inquiries; write detailed instructions and correspondence; and present information effectively in one-on-one and group situations.
Ability to perform basic mathematical calculations, interpret reports, and create reports upon request.
Ability to meet the stated physical demands, including lifting or maneuvering at least 30 pounds and varied periods of standing and walking.

Nice To Haves

Bachelor’s degree in hotel or restaurant management, or equivalent experience.
Three years of experience in a leadership role preferred.
Knowledge of union and non-union working environments.
A second language.

Responsibilities

Implement Encore Boston Harbor core values and property and department standards.
Manage short- and long-term departmental goals, objectives, policies, and operating procedures; evaluate effectiveness and make improvements.
Identify key drivers of success and oversee departmental performance, records, reports, and procedures.
Manage team member performance, hiring, performance management, engagement, training, and feedback.
Monitor departmental activities to ensure compliance with internal policies and applicable federal and state laws, rules, regulations, and controls.
Ensure the department maintains a high level of property-wide service and satisfaction.
Organize and lead regular meetings to facilitate communication within the department and across the property.
Manage guest and team member relations, address complaints and difficulties, and resolve issues as appropriate.
Keep informed of developments in the department and recommend ways to support departmental and company success.
Oversee implementation of departmental standards and procedures, including diligent opening and closing procedures and facility readiness.
Check that environmental elements, including sound, lighting, and temperature, are correctly set.
Conduct shift briefings covering VIPs, special occasions, daily specials, product features, and property-wide events.
Encourage and motivate staff to provide optimum service during all shifts.
Share recommendations and guest comments with the General Manager or Director of Restaurants.
Follow department and company safety standards and maintain industry knowledge through continuing education and training.
Perform other job-related duties as assigned.