Restaurant Manager - Rare Steakhouse

Wynn Resorts•Everett, MA

3d•$66,000 - $71,000

About The Position

The Restaurant Manager oversees the daily operations of the designated restaurant at Encore Boston Harbor, including staffing and labor management, ordering and inventory, guest service, and execution of food and beverage standards for preparation and presentation. The role manages the restaurant’s strategy and operations in alignment with the property’s overall strategy, supports departmental and company success, maintains Encore standards, and promotes an excellent experience for guests and team members. The manager oversees department performance, procedures, records, and reports; leads and develops team members; and ensures compliance with internal policies, applicable laws, regulations, and controls. The role also coordinates communication across the property, handles guest and team-member concerns, monitors service and facility readiness, and adapts to the changing operational needs of a hospitality and entertainment environment. The position requires the ability to work varying schedules based on business needs.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain an alcohol awareness card.
High school degree or equivalent required.
At least 5 years of full-service restaurant experience required.
Strong computer skills and proficiency in POS systems, purchasing software, warehouse requisition software, timekeeping software, and Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Fluency in English required.
Ability to read, analyze, and interpret documents; respond to common employee or guest inquiries; write detailed instructions and correspondence; and present information effectively in one-on-one and group settings.
Ability to perform basic mathematical calculations, interpret reports, and prepare reports upon request.
Ability to meet the physical demands of the role, including regularly talking, hearing, standing, walking, sitting, and handling objects or controls; occasionally reaching, climbing or balancing, and bending, kneeling, crouching, or crawling; and lifting or maneuvering at least 30 pounds.
Ability to work varying schedules to reflect business needs.

Nice To Haves

Bachelor’s degree in hotel or restaurant management, or equivalent experience.
At least 3 years of experience in a leadership role.
Knowledge of union and non-union working environments.
A second language.

Responsibilities

Implement Encore Boston Harbor core values and property and department standards.
Manage departmental goals, objectives, policies, and operating procedures; evaluate operational effectiveness and implement improvements.
Oversee departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Manage the performance of team members within the area of responsibility.
Monitor departmental activities and enforce applicable internal policies, laws, regulations, and controls.
Ensure the department maintains a high level of property-wide service and guest satisfaction.
Organize and lead regular meetings with department team members and other departments to facilitate communication.
Manage hiring, performance management, and employee engagement; provide training opportunities and constructive feedback, and create a motivating environment.
Keep informed of developments within the department and recommend ways to improve department and company success.
Manage internal and external guest relations, address guest and team-member issues, and resolve complaints and difficulties.
Manage multiple priorities and meet deadlines in stressful, high-pressure situations.
Promote positive, fair, and ethical relations with team members, contractors, and the host and surrounding communities as an ambassador of the Encore brand.
Oversee implementation of departmental standards and procedures.
Ensure staff follow opening and closing procedures and the facility is properly prepared.
Check that sound, lighting, and temperatures are set correctly.
Conduct shift briefings covering VIPs, special occasions, daily specials, product features, and property-wide events.
Encourage and motivate staff to provide optimum service during all shifts.
Share recommendations and guest feedback with the General Manager or Director of Restaurants.
Prioritize safety and follow department and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.