Restaurant Manager

Feast Enterprises • North Richland Hills, TX

11d • Onsite

About The Position

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

POSITION SUMMARY: Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build sales and sales while ensuring compliance with policies, procedures, and regulatory requirements.

Requirements

• High School Diploma, G.E.D or equivalent required.
• Must be at least 18 years old.
• Must complete Restaurant Manager training classes.
• Must be ServSafe certified.
• Requires ability to speak, read, and write effectively in English.
• Excellent interpersonal skills.
• Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division).
• Proven analytical skills.
• Good organization and planning skills.
• Is a self-starter who takes initiative and willingly accepts responsibility.
• Proficient knowledge of personal computers and related software applications.
• Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required.
• Demonstrates integrity and ethical behavior.
• Ability to stand and walk approximately 85%-95% of shift.
• Ability to lift and carry 10-65 lbs.
• Ability to move freely throughout the restaurant.
• Ability to operate restaurant equipment and drive a motor vehicle.
• Ability to operate a computer keyboard.

Nice To Haves

• Associate's or Bachelor's degree preferred.
• Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations.
• External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.

Responsibilities

• Recruits, selects, trains, develops, and evaluates restaurant employees.
• Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions.
• Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees.
• Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
• Manages daily activities to achieve excellence in restaurant operational performance.
• Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution.
• Ensures management team and crew understands and operates all systems correctly.
• Maintains the brand image of restaurant cleanliness, maintenance, and excellent service.
• Serves as a role model for excellent guest service.
• Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed.
• Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.
• Considers cost/benefit impact of financial decisions and works to protect the JIB brand.
• Monitors costs and adherence to budget and restaurant goals.
• Performs other related duties, tasks and responsibilities as required, assigned and directed.

Benefits

• Reasonable accommodations will be made to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED