Restaurant Manager

Town & Country Markets, Inc.•Bellevue, WA

12d•$35 - $36•Onsite

About The Position

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community. The Restaurant Manager will manage Field House and Food Service (includes Deli & Bakery) operations, provide and role model excellent guest service, and establish and maintain effective working relationships with employees, guests, market support staff, and the vendor community. This role involves interacting with guests daily to enhance their dining experience, overseeing both front and back of house operations, and hiring, coaching, and training staff. The manager will also be responsible for performing food service duties in the absence of employees, allocating labor based on business needs, and working closely with other managers to achieve operational proficiencies. Additionally, the role includes writing weekly schedules, maintaining gross margins while ensuring quality standards, assisting in achieving financial goals, maintaining a historical record of sales factors, establishing and maintaining Ready for Business standards, maintaining brand integrity, ensuring appearance and cleanliness, operating within company values, adhering to waste management and safety policies, ensuring compliance with laws and company policies, and establishing a culture of safety.

Requirements

2 years of supervisory experience in restaurant/food service/culinary industry
Proven track record in achieving company goals in compliance with company policies and procedures
Exceptional business etiquette and guest relations skills
Ability to be MAST certified
Must be accurate and detail-oriented
Clear understanding of restaurant operations
Must be knowledgeable on HACCP controls along with proper storage and use of food
Excellent communicator/listener, motivator and risk taker
Must be a team player, a leader and a positive role model
Ability to solve problems and manage conflicts
Ability to build and maintain relationships with a diverse group of staff, guests and vendors
Exemplifies health department standards
Must exhibit superior organizational skills
Must possess intermediate computer skills including MS Office
Commitment to personal and professional development
Flexibility to work mornings, afternoons, evenings, weekends and holidays as needed
Ability to lift and carry 50 lbs.
Possesses full body mobility (bending, stooping, twisting and reaching) with excellent manual dexterity
Ability to work in a constant state of alertness and in a safe manner
21 years or older

Responsibilities

Manages Field House and Food Service (includes Deli & Bakery) operations
Provides and role models excellent guest service
Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community
Interacts with our guests daily to enhance their dining experience
Responsible for both front and back of house operations and guest experience
Provides and role models Town & Country Markets’ hospitality
Hires, coaches and trains Field House and Food Service staff
Teaches employees to understand guest needs through guidance, feedback, and coaching when needed
Performs food service duties in the absence of employees and allocates labor based on business needs
Works closely with Market Manager, Assistant Front End Manager, Food Service Leads, and PICs in achieving Field House operational proficiencies
Writes weekly schedules for Field House and Food Service to hit labor and overtime targets in coordination with the Market Manager
Maintains Field House and Food Service gross margins while ensuring quality standards
Assists in achieving quarterly financial goals with a focus on sales, gross, and labor
Maintains a simple historical record of factors that affect daily sales and utilizes this information to project future needs
Establishes and maintains Ready for Business standards in both front and back of house in Field House and Food Service
Maintains the integrity of our brand and marketing expressions
Ensures Field House and Food Service appearance and cleanliness
Operates within the Company Core Values, Company Brand, and Business Principles
Maintains adherence to waste management & all security & safety policies
Ensures Field House and Food Service compliance with local/state/federal laws
Ensures dissemination and adherence to all company policies and guidelines
Establishes and maintains a culture of safety throughout the market