Restaurant Manager - InterContinental Mark Hopkins

IHG•San Francisco, CA

2d•Onsite

About The Position

As our new Restaurant Manager, you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite from a full conference banquet or are just joining us for their favorite hot beverage. You will lead our Nob Hill Cafe, Room Service, and Minibar teams. Let's Inspire Incredible together!

Requirements

Minimum two years of restaurant management experience in a senior role
Proven experience in managing a group of service staff in upscale dining environment.
Excellent analytical and financial acumen, capable of interpreting and presenting financial data.
Exceptional interpersonal and communication skills to liaise with staff, guests, and hotel management.
Flexibility to work evenings, weekends, and holidays as needed in a hotel environment.

Nice To Haves

Union experience preferred (more specifically, Unite HERE! Local 2)

Responsibilities

Supervise and lead the restaurant colleagues, including hiring, training, and scheduling and performance management.
Set performance goals for the team and ensure they are met.
Foster a positive work environment and encourage teamwork.
Oversee daily restaurant operations, ensuring compliance with health and safety regulations, and restaurant policies.
Monitor food quality, presentation, and portion control to maintain high standards.
Manage inventory levels, order supplies and coordinate with vendors.
Monitor and spot check training programs and syllabi in the restaurant.
Monitor and review testing in the restaurant.
Ensure excellent customer service is consistently provided to guests.
Address and resolve customer complaints or issues promptly and professionally.
Ensure that all training programs, manuals, tests or other materials are approved and in compliance.
Understanding all systems and programs and incorporate into restaurant operations.
Performs all aspects of position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
Assists all restaurant management teams with all aspects of financial reporting.
Offer positive solutions to problems or issues and provide input to the decision-making team.
Ensures that all operational systems are in place for the restaurant.
Assists in reviewing and ensuring that training curriculums are in place and functioning at the restaurant.
Supports and assists colleagues during service.
Ensures that all service points are consistently met.
Fosters team building and diversity at all restaurants.
Ensure adherence Property Policies and Procedures
Assists with all aspects of the operation.
Manages and participates in all daily restaurant colleague meetings.
Other duties may be assigned.