Restaurant Manager-Wellsworth Hotel

SHANER•Southbridge, MA

2d•Onsite

About The Position

The Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Restaurant Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The Restaurant Manager must be available to work a flexible schedule, including weekends, holidays, and varied shifts. The role ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department, maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications, and establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. The manager is responsible for responding and handling guest related issues pertaining to the department and ensures communication with the General Manager, all other Department Managers, Supervisors and Staff. The role also manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned.

Requirements

Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
High school graduate or equivalent
ServSafe and/or food safety training
Alcohol awareness training (such as TIPS)
Familiarity with food and beverage cost controls
Ability to write routine reports and correspondence
Ability to accurately compute mathematical calculations and use required measurement tools
Ability to prepare budgets and ensure cost controls

Nice To Haves

Some college preferred
Bilingual English/Spanish a plus
Knowledge of local activities and attractions appropriate for clientele

Responsibilities

Management of all aspects of the restaurant
Direct, implement and maintain a service and management philosophy
Training employees
Planning, assigning, and directing work
Appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems
Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department
Responsible for responding and handling guest related issues pertaining to the department
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff
Manages all aspects of employee performance to ensure productivity and a quality work environment
Other duties as assigned