Restaurant IT Systems Analyst

Call Your Mother Deli • Washington, DC

7d • Onsite

About The Position

Call Your Mother is seeking a hands-on IT Systems Analyst to maintain the technology infrastructure for their growing group of Shops and Support Office. This role involves troubleshooting and resolving complex technical issues, managing system configurations, applications, menus, and technology projects. The ideal candidate is a detail-oriented problem solver with a strong sense of urgency, essential for a fast-paced, multi-location restaurant business. The position requires delivering excellent support with high energy, professionalism, and a solutions-focused mindset, aligning with the company's core values (VIBES: Vibrancy, Integrity, Belonging, Energy, and Seize the Moment). This role is based in the Washington, DC office and typically operates Monday through Friday, with occasional weekend availability required for critical business needs and project completion with minimal disruption to operations.

Requirements

• 3+ years of experience in application support, systems administration, restaurant technology, retail technology, or a related field.
• Familiarity with restaurant technologies such as POS, online ordering, delivery, loyalty, gift cards, kitchen systems, labor, inventory, or reporting platforms.
• Experience supporting new restaurant openings or multi-unit technology deployments.
• Excellent attention to detail, particularly when managing menus, pricing, permissions, or production configurations.
• Ability to manage competing incidents, requests, and project assignments in a fast-paced environment.
• Strong written and verbal communication skills with both technical and nontechnical audiences.
• Proactive and self-motivated, with a continuous improvement mindset.
• Some knowledge of integrations, APIs, programming languages, reporting tools, or IT service-management practices.

Responsibilities

• Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple business-critical SaaS platforms.
• Manage menu, pricing, product, and promotional changes across restaurant platforms.
• Follow established process and change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with new shop opening (NSO) tech initiatives.
• Contribute to integrations and technology implementations.
• Maintain system documentation, configuration records, and support procedures.
• Identify recurring issues and recommend scalable process or system improvements.
• Maintain device policy and management systems.

Benefits

• Competitive salary $75,000, plus annual bonus opportunity and stock options.
• Health Insurance. Health, dental, and vision insurance.
• Unlimited paid time off
• 100% Paid, 12 week parental leave
• 401(k) with 4% company match.
• Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• Bagels on the house! Plus 50% off when you're off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed