Restaurant Hostess/Host (On Call)

Loews Hotels•Arlington, TX

2d•Onsite

About The Position

Loews Arlington Hotel and Convention Center is seeking an on-call Restaurant Hostess/Host to supervise restaurant activities in the absence of a Manager. This role involves managing the reservation book, accepting and accurately entering reservations, and maintaining guest history files to enhance repeat guest experiences. The Hostess/Host will assign work stations, inspect dining areas for task completion, and maintain guest records for arrival, cover count, seat assignment, turnover, and availability. They will also inspect menus for cleanliness, greet guests professionally, determine guest needs, verify table availability, and assign appropriate tables. Additionally, the Hostess/Host will guide guests to their tables, assist with seating, present menus, ensure removal of unnecessary place settings, notify servers of guest seating and special requests, constantly monitor dining room appearance, and assign corrections of deficiencies. This role also involves monitoring dining room activity, assisting Servers and Assistants as needed, assigning post-meal side work, and performing other duties as assigned.

Requirements

Ability to supervise restaurant activities in absence of Manager
Ability to control reservation book, accept reservations and enter them accurately into the record
Ability to maintain guest history files and use information to enhance repeat guests experience
Ability to assign work stations and pre-meal side work, inspect dining room and service areas to ensure completion of all tasks prior to start of meal period
Ability to maintain guest records to record arrival, cover count, seat assignment, turnover, availability
Ability to inspect menus to ensure cleanliness and acceptability
Ability to greet guests in a polite professional manner
Ability to determine guest needs, verify table availability, assign appropriate table for seating
Ability to guide guests to appropriate table
Ability to assist guests with seating, and present menu
Ability to ensure removal of unnecessary place settings at occupied tables
Ability to notify server of guest seating, and communicate any special needs or requests
Ability to inspect dining room appearance constantly, assign correction of deficiencies to appropriate team member
Ability to monitor dining room activity, assist Servers and Assistants as needed to ensure performance to standard
Ability to assign post meal side work, inspect dining room and service areas to ensure completion of all tasks
Ability to promote and apply teamwork skills at all times
Ability to notify appropriate individual promptly and fully of problems and/or unusual matters of significance
Ability to be polite, friendly, and helpful to guests, management and fellow team members
Ability to execute emergency procedures in accordance with hotel standards
Ability to comply with required safety regulations and procedures
Ability to attend appropriate hotel meetings and training sessions
Ability to maintain cleanliness and excellent condition of equipment and work area
Ability to comply with hotel standards, policies and rules
Ability to recycle whenever possible
Ability to remain current with hotel information and changes
Ability to comply with hotel uniform and grooming standards

Responsibilities

Supervises restaurant activities in absence of Manager
Controls Reservation Book, accepts reservations and enters them accurately into the record
Maintains guest history files and uses information to enhance repeat guests experience
Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
Inspects menus to ensure cleanliness and acceptability
Greets guests in a polite professional manner
Determines guest needs, verifies table availability, assigns appropriate table for seating
Guides guests to appropriate table
Assists guests with seating, and presents menu
Ensures removal of unnecessary place settings at occupied tables
Notifies server of guest seating, and communicates any special needs or requests
Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards