Restaurant Hostess/Host (On Call)

Loews Hotels & Co•Arlington, TX

23h•Onsite

About The Position

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Ability to supervise restaurant activities in absence of Manager
Ability to control reservation book, accept reservations and enter them accurately into the record
Ability to maintain guest history files and use information to enhance repeat guests experience
Ability to assign work stations and pre-meal side work
Ability to inspect dining room and service areas to ensure completion of all tasks prior to start of meal period
Ability to maintain guest records to record arrival, cover count, seat assignment, turnover, availability
Ability to inspect menus to ensure cleanliness and acceptability
Ability to greet guests in a polite professional manner
Ability to determine guest needs, verify table availability, and assign appropriate table for seating
Ability to guide guests to appropriate table
Ability to assist guests with seating, and present menu
Ability to ensure removal of unnecessary place settings at occupied tables
Ability to notify server of guest seating, and communicate any special needs or requests
Ability to inspect dining room appearance constantly, and assign correction of deficiencies to appropriate team member
Ability to monitor dining room activity, and assist Servers and Assistants as needed to ensure performance to standard
Ability to assign post meal side work
Ability to promote and apply teamwork skills at all times
Ability to notify appropriate individual promptly and fully of problems and/or unusual matters of significance
Ability to be polite, friendly, and helpful to guests, management and fellow team members
Ability to execute emergency procedures in accordance with hotel standards
Ability to comply with required safety regulations and procedures
Ability to attend appropriate hotel meetings and training sessions
Ability to maintain cleanliness and excellent condition of equipment and work area
Ability to comply with hotel standards, policies and rules
Ability to recycle whenever possible
Ability to remain current with hotel information and changes
Ability to comply with hotel uniform and grooming standards

Responsibilities

Supervises restaurant activities in absence of Manager
Controls Reservation Book, accepts reservations and enters them accurately into the record
Maintains guest history files and uses information to enhance repeat guests experience
Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
Inspects menus to ensure cleanliness and acceptability
Greets guests in a polite professional manner
Determines guest needs, verifies table availability, assigns appropriate table for seating
Guides guests to appropriate table
Assists guests with seating, and presents menu
Ensures removal of unnecessary place settings at occupied tables
Notifies server of guest seating, and communicates any special needs or requests
Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards