Restaurant Host

Pacific Palms Resort • La Puente, CA

3h

About The Position

The Restaurant Host greets, walks, and seats guests while managing reservations and guest flow in the restaurant. Whether interacting by telephone or in person, the Host creates the first impression of the operation and the final impression as guests leave, and plays an important role in the guest’s service experience. The position pays $18.00 per hour.

The Host is expected to maintain a professional appearance and demeanor, provide friendly and enthusiastic service, communicate effectively with guests and coworkers, and support the restaurant team. The role includes following training guidelines, coordinating with staff and management, and completing assigned duties before leaving.

The employer is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

• Professional appearance and attitude.
• Excellent communication skills.
• Able to work varied shifts, including evenings, weekends, and holidays.
• Food Handler certificate required.
• High school diploma or equivalent.
• Basic mathematical skills.
• Good knowledge of computer systems.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Greet guests and provide a positive first and last impression.
• Seat guests at appropriate tables.
• Take reservations and organize the room for reservations and expected business.
• Ensure guests’ dining needs are taken care of.
• Thank guests and provide a proper salutation.
• Maintain knowledge of food and beverage items offered.
• Assist coworkers in serving guests.
• Complete assigned side work and tasks or projects given by a supervisor or manager.
• Maintain impeccable attire and a friendly, helpful, and professional demeanor.
• Follow rules, guidelines, and training guidelines.
• Identify strengths and weaknesses of server staff.
• Communicate effectively over the telephone and make callers feel welcome.
• Treat guests with appreciation and enthusiasm.
• Align individual goals with company goals and set goals focused on operational needs.
• Update duties before leaving.
• Cooperate with the team and help wherever needed.
• Maintain two-way communication between staff and management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED