Restaurant Host-PT

Downstream Casino Resort•Quapaw, OK

8d•Onsite

About The Position

The Restaurant Host is responsible for operating the cash register, settling checks, and maintaining the balance of the cash register and restaurant checks. This role also involves inventory management, communication with the kitchen and beverage department, and recording tips. The host will handle customer concerns, monitor and maintain food items for presentation and freshness, and operate and maintain equipment according to guidelines. Additionally, the host will maintain, clean, organize, and stock the prep area, ensure reading literature is current, monitor bathroom cleanliness, and manage guest alcohol consumption. The role serves as an ambassador of goodwill, promotes casino events, and works closely with Casino Hosts to accommodate guest needs, providing personalized service and resolving service problems. Adherence to regulatory, departmental, and company policies is required, serving as an outstanding example to the Downstream Casino Resort.

Requirements

Must be 21 years of age.
Read, write legibly, understand, and speak English.
Excellent customer service/communication skills
Must have food service knowledge in order to prepare and maintain food items within property guidelines to include health and safety.
Knows cocktail ingredients and proper mixing and pouring techniques.
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Must meet professional appearance standards as prescribed by company policy.

Responsibilities

Operates cash register and properly settles checks.
Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to customer.
Accurately maintains balance of cash register and restaurant checks.
Inventories stock fills requisitions and communicates with the kitchen and beverage department in order to maintain proper levels of foods and beverages at all times.
Records all tips collected from credit cards, comps, and room charges.
Handles and solves any concerns and questions from customers.
Monitors, prepares, displays, and maintains food items to insure presentation and freshness throughout the shift.
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
Maintains, cleans, organizes and stocks prep area in accordance with established property guidelines to include health and safety.
Maintains a comfortable atmosphere by monitoring temperature, maintaining furniture arrangement. Dusting/cleaning bookcases, shelving, windows, TV monitors and remotes, vacuuming floors and rugs, cleaning windows, etc.
Ensures all reading literature provided for guest is current to include newspapers, magazines and casino collateral.
Monitors and maintains bathroom cleanliness and supplies at all times.
Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
Promotes casino events and programs.
Works closely with Casino Hosts to prepare for and accommodate the needs of the guest.
Works well with others.
Provides personalized service and uses guest name.
Resolve service problems according to guidelines.
Adheres to regulatory, departmental, and company policies in an ethical manner.