Restaurant Host/ess (Full-Time)

Four Seasons Hotels and Resorts•Minneapolis, MN

5d•Onsite

About The Position

The Four Seasons Hotel Minneapolis seeks a Restaurant Host to join their talented team. This role is responsible for greeting and seating guests, coordinating reservations, and responding to inquiries in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. The restaurant, Riva/Nordic Village, offers unique dining experiences reflective of the changing seasons in Minnesota.

Requirements

High school education or equivalent experience
Six to twelve months of restaurant, food and beverage, or equivalent experience is required
Working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel (working knowledge generally learned on the job)
Ability to operate computer equipment and the reservations system
Reading, writing and oral proficiency in the English language
Ability to work a flexible schedule including nights, weekends and holidays
Valid work authorization for the U.S.

Responsibilities

Greet and seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room.
Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance.
Develop a complete working knowledge of all menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.