Restaurant Host- The Loomm Hotel

Coury Hospitality•Warwick, RI

6d•Onsite

About The Position

The Loom Hotel in Warwick, Rhode Island, is hiring a Restaurant Host to create a welcoming first impression and positive dining experience for guests. The Host manages reservations, walk-ins, waitlists, and seating; escorts guests and presents menus; answers calls and questions; and communicates with restaurant colleagues and leaders to support smooth service. The role also involves recognizing guest preferences and needs, maintaining an organized entrance and dining room, and assisting with menus, table settings, takeout orders, and other restaurant needs as appropriate. The position requires a warm, professional, organized, and composed approach in a fast-paced, guest-facing environment. The Host should communicate clearly, balance hospitality with accurate seating and reservation management, and remain solutions-focused when handling wait times, special requests, or changing needs. The role requires the ability to learn reservation and seating systems, restaurant information, and hotel offerings. Work hours may be flexible and include mornings, evenings, weekends, and holidays based on business needs.

Requirements

Strong verbal communication and guest-service skills.
Ability to learn and use restaurant reservation and seating-management systems.
Ability to accurately manage reservations, waitlists, telephone calls, and guest requests.
Strong organization, multitasking, and time-management skills.
Ability to communicate wait times and address guest concerns professionally.
Ability to work independently and collaboratively as part of a restaurant team.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods throughout the shift and move through restaurant, hotel lobby, and other guest-facing areas.
Ability to use telephones, tablets, reservation systems, and other restaurant technology.
Ability to bend, reach, lift, carry, push, and pull menus, chairs, supplies, and service items; lift or move up to 25 pounds as needed.
Ability to escort guests and assist with seating arrangements safely.
Ability to communicate effectively in person, by telephone, and through electronic systems.
Ability to work around food, beverages, cleaning products, varying noise levels, and potentially slippery floors.
Ability to work in a fast-paced, guest-facing environment while maintaining professionalism and attention to detail.

Nice To Haves

High school diploma or equivalent.
Previous restaurant, customer-service, Front Desk, or hospitality experience.
Hotel, full-service restaurant, or upscale dining experience.
Familiarity with Warwick, Providence, and surrounding Rhode Island destinations.
Bilingual communication skills.

Responsibilities

Welcome guests warmly and create a polished first impression.
Manage reservations, walk-in guests, waitlists, and seating arrangements accurately.
Escort guests to tables and present menus professionally.
Learn the restaurant layout, table numbers, menu offerings, hours, and hotel amenities.
Balance seating across service sections to support an efficient flow for guests and Servers.
Answer telephone calls and respond to questions about reservations, menus, events, and restaurant services.
Recognize special occasions, seating preferences, accessibility needs, and other guest requests.
Communicate wait times clearly and keep guests informed when tables are unavailable.
Coordinate with Servers, Bartenders, Culinary Curators, and leaders regarding table readiness and guest needs.
Monitor the dining room and help maintain a clean, organized, and welcoming entrance.
Assist with menus, table settings, takeout orders, and other restaurant needs when appropriate.
Remain calm and gracious during busy periods and while managing competing guest requests.
Thank guests as they leave and invite them to return.