Restaurant Host PM

Ocean House Collection•Westerly, RI

About The Position

Organize and support the daily assignments and reservations of the F&B Outlets to maintain high standards of service, and to ensure the guest requests are communicated to the Food and Beverage Team before service. Work in tandem with the Food & Beverage Management team on the day-to-day business needs of the resort’s restaurants. The ability to interact with staff and guests (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism is crucial to this role.

Requirements

Experience in the luxury hospitality industry and in a five-star environment is preferred.
Skilled in organizing resources and establishing priorities.
Ability to handle multiple, simultaneous tasks and projects effectively and efficiently.
Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.
Ability to effectively deal with internal and external customers.
Ability to move throughout all food and beverage areas and continuously perform essential job functions.
Exceptional ability to engage in friendly, polite conversation even if guest becomes upset.
Must speak clearly so that others can comprehend and understand.
Exceptional telephone skills.
Ability to maintain engaged conversation while using computer equipment.
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/staff information and pertinent company data

Responsibilities

Pro-actively greet guests warmly and provide pleasant and comfortable experience.
Maintain a current knowledge of restaurant reservations and guest request.
Communicate effectively with servers and dining room manager to ensure flow of guests being seated moves as efficiently as possible, minimizing guests wait time.
Evaluate the dining status of seated guests in order to be prepared for guests yet to arrive.
Determine number of guests in the party, if reservation has been made and determine the appropriate seating location based on established Ocean House standards for distribution of guests to servers.
Offer alternative times or dining locations if not able to sit immediately and pro-actively offer to call about securing those arrangements for the guest if able.
Maintain a current knowledge of menu items, basic ingredients, and preparation methods in order to be able to answer guest’s questions.
Maintains current knowledge of Beverage menu, including wines by the glass, classic, seasonal and signature cocktails.
Utilize computer systems to enter guest information efficiently and accurately.
Provide a warm farewell and invite guests to return soon.
Maintain lobby tables and coffee station.
Actively assist lobby guests with beverage services, offering reading materials, assisting with luggage as needed and greeting guests with anticipatory gestures (offering activities in and out of the hotel, directions to points of interest, inquiring on guests stay)
Conduct confirmation calls to all guests reserved up to 48 hours prior to their reservation time.
Regularly monitor the condition of all menus. Clean, change and update daily at the beginning and end of each shift.
Constantly and consistently adhere to the Forbes 5-Star service standards.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.