Restaurant Host/Hostess

PENN Entertainment•Charles Town, WV

1d•Onsite

About The Position

At PENN Entertainment, we are looking for talent that believes in having fun and being part of an exciting, fast-paced industry. We offer a diverse set of coworkers driven by enthusiasm and a company that cares about career growth and support. Our Total Rewards package includes wellness programs for financial, physical, and mental well-being. Specific benefits may vary by position, but can include day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off increases with length of employment.

Requirements

Applicant must be at least eighteen (18) years of age to apply.
High School diploma or general education degree (GED), Actively enrolled in High School or experience in lieu of education.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must qualify for licensing with the West Virginia Racing Commission.
Must be able to obtain proper Food Handler Certification.
Must be certified in TIPS training (provided during New Hire Orientation at company expense).
Regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear.
Frequently required to reach with hands and arms and taste or smell.
Occasionally required to sit and stoop, kneel, crouch, or crawl.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Occasionally exposed to wet and/or humid conditions.
Must be able to work in a smoke-filled environment.
The noise level in the work environment is usually loud.

Responsibilities

Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.
Delivers ACES Guest Service to every guest during each interaction.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.
Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
Demonstrates and exhibits characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Adheres to HCCTR as well as all Food and Beverage policies.
Schedules dining reservations and arranges parties or special services for diners.
Communicates guests’ comments and concerns to management.
Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.
Assists in table clears and resets.
Maintains guest information in Yelp or QSR system.
Totals receipts at the end of the shift to verify sales and clears cash register.
Completes any task assigned by dining room manager, supervisor, chef, or Maitre D'.
Maintains valid WV racing license, Food Handlers permit and TIPS certifications.