Restaurant Host/Hostess, Emeril's Kitchen (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

11d•Onsite

About The Position

The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant. This role handles all aspects of the food operation during assigned shifts, ensuring staff compliance with policies, and effectively managing customer issues. The Host/Hostess acts as a role model, greets guests, manages seating, assists with service as needed, and handles all financial transactions accurately.

Requirements

1-year experience in customer service.
Must possess basic math skills.
Must be able to count cash drawer accurately.
Must possess excellent customer service/communication skills.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
Must be able to accurately and quickly process all cash transactions.
Must be able to tolerate areas containing secondary smoke.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.

Nice To Haves

High volume dining experience preferred.
OpenTable or reservation system knowledge recommended.
Understands variance policy of cash drawer and maintains low variance.

Responsibilities

Handles all aspects of the food operation during assigned shift.
Ensures Front Service staff behavior and appearance are in compliance with established policy.
Ensures that customer’s problems/complaints are handled in an effective, courteous manner.
Directly oversees staff on assigned shift.
Schedules lunch breaks and maintains employee break records.
Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same.
Conducts assigned duties according to procedures.
Greets guests quickly and courteously.
Seat Guest promptly and with a smile.
Able to sell guest on all seating areas of the restaurant (i.e. bar and patio).
Be aware of table status and control seating times.
Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.).
Knows how to ring up all transactions and all tenders.
Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
Handles and solves any concerns and questions from customers.
Keeps all guest areas clean and neat.
Complies with all appearance standards.
Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
Responsible for accurate control of cash drawer.
Operates cash register and properly settles merchandise purchase.
Itemizes totals and presents guests with the price for payment.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.