Restaurant Host/Hostess - Watermill Kitchen + Bar (Part-Time)

Marcus Corporation • Coralville, IA

3d • Onsite

About The Position

Join our team of passionate hospitality professionals at the new Watermill Kitchen & Bar, nestled in the heart of the vibrant Iowa River Landing district. A culinary haven awaits its next leader – to help introduce a harmonious fusion of elevated Midwestern cuisine and fresh, local ingredients. As a captivating addition to the renowned Hyatt Regency Coralville, Watermill Kitchen + Bar beckons with its inventive culinary offerings, meticulously curated beverage selection, and an ambiance that redefines modern dining.

Purpose of the Position: Greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Requirements

• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• No prior experience required.
• Ability to multi-task and self-motivate during slow periods.
• Ability to work POS system.
• Computerized Reservation System handling.
• Ability to multi-task and self-motivate during slow periods.
• Good speaking voice and ability to maintain composure during stressful situations.
• Ability to interact with adults and children in a professional manner.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean environment and ensure area is always organized.
• Clean all menus before, during and after shift.

Nice To Haves

• Prior hospitality experience preferred.
• Flexible schedule preferred.
• Cash handling experience preferred.

Responsibilities

• Meet and greet guests as they arrive, gather information such as name, check guest’s reservations or log them in as set up. Ensure even distribution of tables for each server.
• Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Assists wait staff and bus staff as needed.
• Assist with all to-go orders.
• Participate in setting up of dining room and buffets.
• Act as a cashier for Dining Room.
• Process cash/checks payments.
• Answer phones and maintain voicemail.
• Responsible for coat check.
• Thank all guests graciously and invite them to return.
• Assist with banquet event orders for private functions.
• Maintain restroom facilities at beginning and throughout shift.
• Sweep outdoor steps and vacuum carpets.
• Brush away cobwebs and insects at front door.
• Maintain cleanliness, sanitation, and personal hygiene.
• Perform other duties as assigned.

Benefits

• Competitive and robust Compensation Package
• Matching 401k & Profit Sharing Options
• Insurance benefits after 30 days of full-time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & Discounted Meals/Starbucks
• Free Parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed