Hospitality Supervisor

Thrive Restaurant Group

17h•Onsite

About The Position

Thrive Restaurant Group is a family-owned restaurant company with over 50 years in business, committed to making a difference in the lives of people and communities. As Legacy Apple, the company operates Applebee's, known for being a good neighbor and contributing over $5 million to communities. The Restaurant Hospitality Supervisor role is an hourly position designed to prepare individuals for restaurant management. The supervisor is responsible for selecting, developing, and leading the hospitality team to ensure an outstanding guest experience, a profitable operation, and a healthy work culture. The company aims to help employees become their natural best selves and grow their skills towards a successful management career.

Requirements

Previous experience in a casual dining restaurant
Minimum one (1) years of experience in a supervisory role
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to operate, repair, and maintain equipment
Able to perform administrative tasks
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment

Responsibilities

Lead and oversee the operation of the restaurant dining room and kitchen
Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
Foster team cohesiveness and positive team working environment
Oversee opening and closing activities
Ensure excellent customer service
Ensure cleanliness and sanitation
Ensure compliance with all health, safety, and hygiene standards and policies
Ensure compliance with all security procedures
Ensure compliance with all alcoholic beverage regulations
Monitor and assist with Team Member duties during peak times to expedite service
Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
Investigate and resolve guest complaints regarding food quality, service, or accommodations
Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
Adhere to state and federal regulations
Explore opportunities to add value and make a difference through job accomplishments
Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Perform manual service or maintenance tasks as needed
Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
Other duties as assigned