Restaurant General Manager

Kentucky Fried Chicken•Germantown, MD

11d

About The Position

The Restaurant General Manager leads the restaurant team and is responsible for recruiting, onboarding, training, and developing Team Members, Shift Supervisors, Assistant Managers, and Team Member Trainers. The role cultivates an inclusive, high-performing culture, recognizes employee achievements, resolves conflicts, and supports career advancement. The General Manager engages with customers and resolves issues, manages staffing and scheduling, maintains KFC brand standards, leads product rollout meetings, and oversees the restaurant’s financial performance and budget to maximize profitability while maintaining the customer experience. The role also monitors competitors and supports strong digital and loyalty program performance.

Requirements

At least 5 years of restaurant or retail management experience, with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Solid understanding of restaurant maintenance programs.
Commitment to KFC culture and values, particularly Equity, Inclusion and Belonging.
Experience recognizing and motivating teams, with a successful track record in people development.
Ability to recruit top talent and train both high- and under-performing employees.
Adaptability to change and experience supporting change management.
Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
Create a training plan, mentor Assistant Managers, Shift Supervisors, and Team Member Trainers, and oversee training and development initiatives.
Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
Address and resolve workplace conflicts promptly.
Engage with customers and resolve issues to ensure a positive experience.
Schedule staff to optimize customer service.
Coach the management team on KFC brand standards and lead product rollout meetings.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
Adhere to corporate policies and Occupational Health and Food Safety standards.

Benefits

Competitive pay
Bonus eligibility
4 weeks’ vacation and additional Paid Time Off
Tuition reimbursement and scholarship opportunities
Career advancement and professional development
Medical benefits from day 1
401k retirement plan with 6% match
Health and wellness programs
Discounts on mortgages, vehicles, cell phones, gym memberships, and more
Free meal each shift
KFC Foundation programs, including scholarships and tuition assistance, a $1 per $1 savings match, and hardship assistance