Restaurant General Manager

Southern Multifoods•Mansfield, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by following the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions and implementation, ensures adequate staffing and inventory control, and hires, trains, counsels, and evaluates employees. The General Manager works under general supervision and has frequent contact with customers and employees. The job normally takes one to two years to gain job knowledge.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food-service experience.
Valid driver's license.
Access to a vehicle for periodic company business, and current liability insurance in the employee's name.
A home or cellular telephone, or the ability to obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations and assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Hire, train, counsel, and conduct performance reviews for employees, emphasizing CHAMPS and the Taco Bell LAST system.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.