Restaurant General Manager

Southern Multifoods•Elsa, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by upholding quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports budget decisions and implementation, and works to maintain customer satisfaction and a positive, cooperative atmosphere among employees and customers. The position involves hiring, counseling, training, and reviewing employees; maintaining adequate staffing; following inventory-control procedures; and enforcing safety policies and procedures. It includes continuous contact with customers and employees and is normally performed under general supervision. One to two years are normally required to gain job knowledge. Working conditions may include extreme temperatures in the work area and periods of high noise. Errors may result in dissatisfied customers or employees and lost revenue. This role is with a Taco Bell franchisee, which is the employer and independently determines its wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the candidate’s name.
A home or cellular telephone, or ability to obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Manage all aspects of restaurant operations.
Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality (CHAMPS).
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Hire, counsel, and train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customers’ orders quickly, according to specifications and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.