Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by following the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring and development, policy and safety compliance, inventory control, budget implementation, and customer satisfaction. The manager works under general supervision and has continuous contact with customers and employees. The position is with an independent Taco Bell franchisee, which will be the employee’s only employer and sets its own wage and benefit programs.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food-service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the applicant's name.
- A home or cellular telephone, or ability to obtain one within three weeks of starting.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Manage restaurant operations, including hiring, counseling, training, and performance reviews for employees.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees with emphasis on CHAMPS and the Taco Bell LAST system.
- Work as a team member to provide consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak to customers in a friendly and courteous manner when possible.
- Report needed equipment or facilities repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
