Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient functioning of an assigned restaurant by maintaining Taco Bell’s standards for quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee development, customer satisfaction, safety, inventory control, and budget implementation. The position is normally performed under general supervision and involves continuous contact with customers and employees. It typically takes one to two years to gain job knowledge. Working conditions may include extreme temperatures in the work area and high noise levels.
Requirements
- High school education or equivalent.
- Comprehensive understanding of restaurant management and prior food service experience.
- Valid driver's license.
- Access to a vehicle for occasional company business.
- Current liability insurance in the candidate's name.
- A home or cellular telephone, or ability to obtain one within three weeks of starting.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to maintain consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize customers first, followed by maintaining the dining room and then the work area.
- Operate all kitchen equipment.
- Acknowledge and speak to customers in a friendly and courteous manner when possible.
- Report equipment or facility repair needs to the Maintenance Department.
- Hire, counsel, and train employees, and ensure adherence to policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
