Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by maintaining Taco Bell’s standards for quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee training and performance, customer satisfaction, inventory control, safety, and budget implementation. The position involves ongoing contact with customers and employees and is normally performed under general supervision. It may involve extreme work-area temperatures and high noise levels.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management and prior food-service experience.
- Valid driver's license.
- Access to a vehicle for periodic driving on company business.
- Current liability insurance in the applicant’s name.
- A home or cellular telephone, or the ability to obtain one within three weeks of starting.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce all safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders promptly, according to specifications, and with the highest possible quality.
- Prioritize customers first, followed by dining-room upkeep and work-area upkeep.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
- Hire, counsel, and train employees and ensure adherence to policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
