Restaurant General Manager

Southern Multifoods•Harlingen, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by adhering to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee development, safety, inventory control, and customer satisfaction. The position is normally performed under general supervision and involves continuous contact with customers and employees. One to two years are normally required to gain job knowledge. Working conditions may include extreme temperatures in the work area and high noise levels. Errors may lead to dissatisfied customers or employees and loss of revenue. This position is with an independent Taco Bell franchisee, not Taco Bell Corp. or an affiliate. If hired, the franchisee will be the employee’s employer and determines its own wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant’s name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling; hire, counsel, and train employees.
Ensure adherence to policies and procedures.
Work as a team member to maintain constant and consistent customer satisfaction through CHAMPS.
Prepare customers’ orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facilities repairs needed to the Maintenance Department.