Restaurant General Manager
About The Position
The Restaurant General Manager leads all aspects of operations for a high-profile, chef-driven restaurant and event destination known for seasonal menus, exceptional hospitality, and a commitment to sustainability. The role oversees front-of-house operations, financial performance, team development, catering and events execution, and the overall guest experience, while building a culture of hospitality that reflects an elevated yet welcoming environment. The General Manager is a visible leader responsible for driving guest satisfaction and revenue growth, supporting private events and catering operations, and ensuring seamless day-to-day execution across restaurant and hospitality programs. Bon Appetit Management Company operates in contract food service and encourages creativity, culinary trend awareness, learning, and professional growth. The role also includes collaborating with culinary and operations leadership, maintaining food, beverage, service, cleanliness, and facility standards, championing sustainability practices, and ensuring compliance with health, safety, sanitation, alcohol service, and company standards. Benefits offered include medical, dental, vision, life and disability insurance, a retirement plan, paid time off, and other programs and benefits.
Requirements
- At least 5 years of progressive restaurant leadership experience, including experience as a General Manager or Senior Operations Leader.
- Proven success leading upscale casual, chef-driven, hospitality-focused, or event-driven restaurant operations.
- Experience managing budgets, labor, P&L performance, forecasting, and operational reporting.
- Experience overseeing private dining, catering, special events, or corporate hospitality programs.
- Demonstrated ability to build, coach, and develop management and hourly teams.
- Strong understanding of food, beverage, service, and hospitality trends.
- Excellent leadership, communication, problem-solving, and relationship-building skills.
- Ability to thrive in a fast-paced environment while balancing multiple priorities and operational demands.
- Strong commitment to guest satisfaction and hospitality excellence.
- Experience with restaurant POS, scheduling, inventory, and reporting systems.
- Knowledge of health department regulations, food safety practices, and responsible alcohol service standards.
Nice To Haves
- Bachelor's degree in Hospitality Management, Business, or a related field preferred.
- ServSafe® certification preferred.
- Alcohol service certification preferred.
Responsibilities
- Lead all restaurant operations and ensure an exceptional guest experience and consistently high hospitality standards.
- Direct and develop front-of-house management and service teams through coaching, training, performance management, and succession planning.
- Partner with culinary leadership to coordinate front-of-house and kitchen operations.
- Drive financial performance through budgeting, forecasting, labor management, cost controls, and revenue growth initiatives.
- Analyze performance metrics and implement improvements to operational efficiency, profitability, and guest satisfaction.
- Oversee staffing, scheduling, recruiting, onboarding, and retention.
- Ensure successful execution of private dining, special events, catering functions, and corporate hospitality programs.
- Build relationships with guests, clients, and stakeholders while maintaining a visible presence in the operation.
- Maintain standards for food quality, beverage service, cleanliness, presentation, and facility appearance.
- Support beverage, wine, and service program development with culinary and operations leadership.
- Champion sustainability initiatives and operational practices aligned with restaurant values and guest expectations.
- Ensure compliance with health, safety, sanitation, alcohol service, and company standards.
- Collaborate on marketing, promotions, community engagement, and guest experience initiatives to drive traffic and brand awareness.
- Resolve guest concerns promptly and professionally, turning service opportunities into memorable hospitality experiences.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
