Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•River Oaks, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of an assigned restaurant by maintaining the Taco Bell philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring and development, policy and procedure compliance, and the safety program. The position is normally performed under general supervision, involves continuous contact with customers and employees, and typically requires one to two years to gain job knowledge. The role requires a high school education or equivalent, comprehensive understanding of restaurant management, and prior food service experience. The manager must have a valid driver's license, access to a vehicle for periodic company business, current liability insurance in their name, and a home or cellular telephone (or obtain one within three weeks of starting). Work areas may have extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and lost revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the employee's name.
Home or cellular telephone, or obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling; hire and counsel employees.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Ensure adherence to restaurant policies and procedures.