Restaurant General Manager
About The Position
The Head Coach (General Manager) leads a Sweetgreen restaurant by balancing people, operations, and business performance. The role inspires and develops the team, builds an inclusive culture, uses technology and data to optimize operations, and delivers exceptional guest experiences while supporting healthier communities through real food. The Head Coach oversees the employee lifecycle, food safety and cleanliness, customer experience, financial performance, and operational systems. The role also performs the essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles in the Head Coach career path.
Requirements
- At least 3 years of food-service experience, including at least 2 years of hands-on management experience.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and P&L effectively.
- Proven experience hiring, coaching, and developing high-performing teams.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the team while balancing people, operations, and business performance.
- Manage the employee lifecycle, foster trust, transparency, and inclusion, ensure compliance, provide timely feedback, and develop a diverse talent pipeline.
- Maintain food safety, cleanliness, equipment maintenance, and team safety standards; resolve facility, supply, and food quality issues.
- Deliver clean, hospitable, brand-aligned guest experiences, respond to guest metrics, and make data-informed business decisions.
- Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
- Perform essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Benefits
- Competitive base salary of $70,000–$84,000, based on experience.
- 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact the team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
