Restaurant General Manager
About The Position
As a Head Coach (General Manager), you lead, strategize for, and mentor the store team. You inspire the team, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. The role balances people leadership, operations, and business performance while building an inclusive culture, coaching talent, and using technology to optimize operations and profitability. You maintain high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The role also includes performing the essential duties outlined across the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member responsibilities.
Requirements
- At least 3 years of food-service experience, including at least 2 years of hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skilled in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and profit and loss.
- Proven experience hiring, coaching, and developing high-performing teams.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
- Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
- Maintain food safety, cleanliness, equipment maintenance, and team safety standards.
- Resolve facility, supply, and food-quality issues.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Make data-informed business decisions to improve operations and guest experiences.
- Drive sales and profit by analyzing reports, managing costs, and executing strategic plans.
- Create effective schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations.
- Perform essential functions outlined in the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- Collaborative team that lives the company's core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
