Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by adhering to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports customer satisfaction, maintains a positive atmosphere among employees and customers, and ensures compliance with policies, procedures, and safety requirements. The position is normally performed under general supervision and involves continuous contact with customers and employees. It typically takes one to two years to gain job knowledge.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food service experience.
- Valid driver's license.
- Access to a vehicle for periodic company-business driving.
- Current liability insurance in the applicant's name.
- Home or cellular telephone, or obtain one within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, and procedures.
- Manage all aspects of restaurant operations.
- Hire, counsel, and train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Ensure adherence to policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Conduct employee performance reviews and counseling.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize serving customers first, followed by maintaining the dining room and then the work area.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report equipment or facility repairs needed to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
