Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Roanoke, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by upholding Taco Bell’s philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee development, customer satisfaction, safety, inventory procedures, and adherence to policies. The position involves continuous contact with customers and employees and is normally performed under general supervision. One to two years are normally required to gain job knowledge. This position is with an independent Taco Bell franchisee, which is the employee’s sole employer if hired. Franchisees independently determine their wage and benefit programs. Working conditions may include extreme temperatures in the work area and high noise levels. Errors may result in dissatisfied customers or employees and loss of revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic driving on company business.
Current liability insurance in the applicant’s name.
A home or cellular telephone, or the ability to obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling; hire, counsel, and train employees.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Ensure adherence to company policies and procedures.