Restaurant General Manager

Southern Multifoods•Kilgore, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by upholding the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports budget decisions and implementation, ensures adequate staffing and inventory control, and hires, trains, counsels, and reviews employees. The position involves continuous contact with customers and employees and is normally performed under general supervision. Job training normally takes one to two years to gain the required job knowledge. The manager works to ensure customer satisfaction, maintain a positive and cooperative atmosphere, and enforce safety rules, policies, procedures, and programs. They help prepare customer orders to specifications and high quality standards, prioritize customer service, and report equipment or facility repairs to the Maintenance Department. This position is with an independent Taco Bell franchisee, which is the employer and independently determines wages and benefits. Working conditions may include extreme temperatures and high noise levels.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
A home or cellular telephone, or the ability to obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage restaurant operations, including hiring, counseling, and training employees.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Provide employee training emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.