Restaurant General Manager

Southern Multifoods•Rowlett, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant by following the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions and implementation, ensures adequate staffing and inventory control, and hires, trains, counsels, and reviews employees. The manager works under general supervision and has continuous contact with customers and employees. Job training normally takes one to two years to gain job knowledge. The role emphasizes customer satisfaction, safe operations, and a positive, cooperative atmosphere among employees and customers. The manager may need to drive periodically on company business and must have access to a vehicle, a valid driver's license, liability insurance in their name, and a home or cellular telephone (or obtain one within three weeks of starting). Work areas may have extreme temperatures and high noise levels.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
A home or cellular telephone, or obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified procedures for inventory control.
Hire, train, counsel, and conduct performance reviews for employees, emphasizing CHAMPS and the Taco Bell LAST system.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.