Restaurant General Manager

Southern Multifoods•Donna, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by upholding quality, service, cleanliness, and hospitality (CHAMPS) standards and the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions, maintains adequate staffing and inventory controls, and hires, trains, counsels, and reviews employees. It requires frequent contact with customers and employees and is normally performed under general supervision. One to two years are normally required to gain job knowledge. The position works in conditions where temperatures may be extreme and noise levels may be high. Errors may result in dissatisfied customers or employees and lost revenue. This position is with an independent Taco Bell franchisee, which will be the employee’s sole employer if hired. Franchisees independently determine wages and benefits.

Requirements

High school education or equivalent.
Comprehensive understanding of restaurant management and prior food-service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the candidate's name.
A home or cellular telephone, or obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and deliver quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations, including hiring, counseling, and training employees.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Train employees with emphasis on CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to provide constant, consistent customer satisfaction through CHAMPS.
Prepare customer orders promptly, according to specifications and with the highest possible quality.
Prioritize customers first, followed by dining-room upkeep and then work-area upkeep.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.