Restaurant General Manager
About The Position
The Restaurant General Manager leads the restaurant team and is responsible for recruiting, onboarding, training, developing, and recognizing Team Members, Shift Supervisors, and Assistant Managers. The role builds a positive, equitable, inclusive, and high-performing team culture and supports employees’ career growth. The General Manager also engages with customers to resolve issues, ensures KFC brand standards and product rollouts are implemented, and oversees scheduling, restaurant financial performance, budgeting, and profitability. The role monitors competitors and supports strong digital presence and loyalty programs while adhering to corporate policies and Occupational Health and Food Safety standards.
Requirements
- Five years of restaurant or retail management experience with a strong track record in people management.
- Proven ability to improve performance through P&L analysis.
- Proficiency with digital tools and platforms.
- Exceptional written, verbal, and interpersonal communication skills.
- Solid understanding of restaurant maintenance programs.
- Champions KFC culture and values, with a focus on Equity, Inclusion and Belonging.
- Experience recognizing and motivating teams, with a successful track record in people development.
- Skilled in recruiting talent and training both high- and under-performing employees.
- Adaptable to change and experienced in supporting change management.
Responsibilities
- Recruit, onboard, and orient Team Members and Shift Supervisors.
- Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers; oversee training and development initiatives.
- Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
- Address and resolve workplace conflicts promptly.
- Engage with customers and resolve issues to ensure a positive experience.
- Schedule staff to optimize customer service.
- Coach the management team on KFC brand standards and lead product rollout meetings.
- Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
- Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
- Adhere to corporate policies and Occupational Health and Food Safety standards.
Benefits
- Competitive pay
- Bonus eligibility
- Four weeks’ vacation and additional paid time off
- Tuition reimbursement and scholarship opportunities
- Career advancement and professional development
- Medical benefits from day one
- 401(k) retirement plan with 6% match
- Health and wellness programs
- Discounts on mortgages, vehicles, cell phones, gym memberships, and more
- Free meal each shift
- KFC Foundation programs, including scholarships and tuition assistance, a dollar-for-dollar savings match, and hardship assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
