Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Victoria, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of an assigned restaurant by adhering to Taco Bell’s philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring, training, counseling, performance reviews, policy compliance, and safety. It also supports budget decisions and implementation, inventory control, customer service, food preparation, and reporting equipment or facility repairs. The position involves continuous contact with customers and employees, is normally performed under general supervision, and typically requires one to two years to gain job knowledge. Working conditions may include extreme temperatures and periods of high noise. Errors may result in dissatisfied customers or employees and loss of revenue. The position is with an independent Taco Bell franchisee, which will be the employee’s sole employer and sets its own wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver’s license.
Access to a vehicle for periodic company-business driving.
Current liability insurance in the applicant’s name.
Home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders promptly, according to specifications and with the highest possible quality.
Prioritize serving customers, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Hire, counsel, and train employees and ensure adherence to policies and procedures.