Restaurant General Manager
About The Position
The Restaurant General Manager leads the restaurant team and is responsible for building a strong, well-trained crew that delivers exceptional customer experiences. The role oversees recruitment, onboarding, training, team development, performance recognition, and promotion pathways while fostering an optimistic, equitable, inclusive, and rewarding workplace. The manager also handles customer concerns, schedules staff, coaches the management team on KFC brand standards, and leads product rollout meetings. The position manages restaurant financial performance and budgets, develops strategies to maximize profitability without compromising customer experience, and monitors competitors, including their digital presence and loyalty programs.
Requirements
- Five years of experience in restaurant or retail management with a strong track record in people management.
- Proven ability to improve performance based on P&L analysis.
- Proficiency with digital tools and platforms.
- Exceptional written, verbal, and interpersonal communication skills.
- Solid understanding of restaurant maintenance programs.
- Commitment to KFC culture and values, particularly Equity, Inclusion and Belonging.
- Experience recognizing and motivating teams, with a successful track record in people development.
- Skill in recruiting talent and training both high- and under-performing employees.
- Adaptability to change and experience supporting change management.
- Adherence to corporate policies and Occupational Health and Food Safety standards.
Responsibilities
- Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
- Develop a comprehensive training plan and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers.
- Oversee the execution of training and development initiatives.
- Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
- Address and resolve workplace conflicts promptly.
- Engage with customers and resolve issues to ensure a positive experience.
- Schedule staff strategically to optimize customer service.
- Coach the management team on KFC brand standards and lead product rollout meetings.
- Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability while preserving customer experience.
- Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
- Adhere to corporate policies and Occupational Health and Food Safety standards.
Benefits
- Competitive pay
- Bonus eligibility
- Four weeks’ vacation and additional paid time off
- Tuition reimbursement and scholarship opportunities
- Career advancement and professional development
- Medical benefits from day one
- 401(k) retirement plan with 6% match
- Health and wellness programs
- Discounts on mortgages, vehicles, cell phones, gym memberships, and more
- Free meal each shift
- KFC Foundation programs, including scholarships and tuition assistance, a dollar-for-dollar savings match, and hardship assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
