Restaurant General Manager - Firehouse Subs Saint John

Firehouse Subs - NB, PEI, NS•City of Saint John, NB

5d•Onsite

About The Position

Firehouse Subs is seeking an outgoing and high-energy Restaurant General Manager to join their team. This role is responsible for overseeing all aspects of restaurant operations, leading, mentoring, and supporting the team to achieve the highest standards of customer service and operational efficiency. The General Manager is a hospitality professional with a guest-centric mentality, leading Assistant Managers, Shift Leads, and Team Members. Firehouse Subs, founded by two firefighters, is known for its fresh, in-house sliced meats and unique steaming process, offering generous portions and craveable sandwich combinations.

Requirements

2+ years of restaurant management experience, or 2+ years in a supervisory role in a restaurant environment
Possess a positive attitude, be ready and willing to manage their team and serve customers, every day with a smile.
Be able to hire, train and motivate a high-performance team.
Understand and be able to manage food and labour costs.
Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
Strong communication and interpersonal skills, both written and oral.
Strong analytical/decision-making skills.
Leadership skills – able to direct, coach, and supervise a team
A positive and team-oriented attitude.
You must be able to perform efficiently during high volume peak periods.
Must be able to work flexible hours: day, evening, weekends and holidays.
Ability to multi-task in a fast-paced environment.
Able to lift up to 50 lbs
Familiarity with Microsoft Office suite is required
This role will require 40 to 44 hours a week or when needed for the business
This job requires someone who has a valid Drivers License and access to a vehicle

Responsibilities

Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
Prepare schedules, manage labour costs, and ensure the restaurant is always properly staffed.
Full scope inventory management and food cost management. Place orders, ensure product availability, ensure FIFO is being used, ensure food is stored neatly and correctly.
Assign daily tasks to team members, ensuring daily prep is completed in a timely manner and ensuring the restaurant is setup for success every single day.
Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
Measure and evaluate performance standards (KPI’s)
Develop and implement plans for continuous service improvement.
Ensure operational and occupational health and safety standards are followed.
Handle guest problems and complaints in an efficient and positive manner.
Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
Be accountable for the continuous training and development of the restaurant Assistant Manager, Shift Leaders and Team Members.
Actively participate in Local Restaurant Marketing in local trade area.
Implement and promote all Public Safety Foundation initiatives.
Communicate effectively to the Director of Operations any and all issues that may impact our business.
Maintain restaurant equipment in full working order and communicates problems immediately.
Maintain cleaning routines and overall restaurant cleanliness.