GM

Arby's (AES Restaurants)•Spencer, IA

About The Position

AES Restaurant Group, LLC is a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states. The Restaurant General Manager leads the restaurant to create a positive work environment and dining experience. The role involves coaching, mentoring, and supporting team members, while overseeing restaurant operations and pursuing service, operational, and financial goals. AES emphasizes its values of “Attitude Equals Success” and aims to be its guests’ favorite fast food destination. The General Manager is responsible for restaurant performance across operations, profit and loss, guest satisfaction, customer service, speed of service, quality control, workplace safety, and food and labor variances. The position requires a reliable vehicle and valid driver’s license, and ServSafe certification or the ability to obtain it. Physical requirements include working in warm and cold temperatures, standing for 8–10 hours, lifting up to 50 pounds, climbing ladders for general maintenance, and performing bending, squatting, twisting, pulling, and reaching motions. AES is an equal opportunity employer and participates in E-Verify. The company will endeavor to provide reasonable accommodation or modification for qualified applicants with disabilities, subject to applicable law and operational considerations.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills in respectful communication, coaching and development, hiring and staffing, leadership, listening, delegation, and emotional resilience and patience.
Ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L, operations, and restaurant management skills, including managing food and labor costs.

Responsibilities

Ensure the team provides outstanding service and guests are satisfied.
Hire, train, coach, and develop team members.
Use AES systems to operate the restaurant, including preparing accurate projections and effective schedules.
Implement restaurant controls, particularly for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Manage restaurant operations and profit and loss.
Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variances and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operations policies, and cash policies; implement accounting controls.
Create a positive work environment and dining experience, supporting the development, safety, and happiness of the team.