Restaurant General Manager

Lore Group•Washington, DC

9d•Onsite

About The Position

The General Manager of Café Riggs holds full operational, financial, and strategic responsibility for the restaurant and its team. As the senior leader on-site, the GM is expected to set the vision, cultivate a culture of excellence, and deliver exceptional dining experiences in alignment with the hotel’s brand values. This role requires an agile, guest-centric leader who can balance day-to-day operations with long-term business planning, team development, and brand growth.

Requirements

Full operational, financial, and strategic responsibility for the restaurant and its team.
Setting the vision, cultivating a culture of excellence, and delivering exceptional dining experiences.
Balancing day-to-day operations with long-term business planning, team development, and brand growth.
Recruiting, mentoring, and leading a high-performing team.
Setting clear expectations and standards for service, performance, and professionalism.
Championing a culture of hospitality, inclusion, and accountability.
Providing ongoing leadership development and succession planning.
Acting as a role model in guest interactions and team dynamics.
Owning all aspects of restaurant operations, ensuring excellence in service execution, product quality, cleanliness, and team performance.
Leading the implementation and evolution of standard operating procedures (SOPs), safety protocols, and service guidelines.
Ensuring effective coordination between front and back-of-house teams.
Driving a service culture that prioritizes personalization, warmth, and consistency.
Actively engaging with guests on the floor, soliciting feedback, and responding to complaints or concerns.
Developing guest experience programming, signature events, and hospitality rituals.
Building, managing, and owning the restaurant’s operating budget, P&L, and forecasting models.
Setting and achieving revenue goals through pricing strategy, cost controls, labor efficiency, and menu engineering.
Analyzing financial reports, sales trends, and market opportunities.
Defining the long-term strategic direction of Café Riggs.
Leading the development and execution of new concepts, seasonal menus, and brand partnerships.
Representing Café Riggs in the DC hospitality community.
Overseeing scheduling, payroll, training, and performance management.
Conducting regular performance reviews, enforcing disciplinary procedures, and recognizing team achievements.

Nice To Haves

Agile, guest-centric leader.

Responsibilities

Recruit, mentor, and lead a high-performing team, setting clear expectations and standards for service, performance, and professionalism.
Champion a culture of hospitality, inclusion, and accountability that reflects the values of the Riggs brand.
Provide ongoing leadership development and succession planning for senior team members, including the Assistant General Manager and department heads.
Act as a role model in guest interactions and team dynamics, setting the tone for respectful, solution-oriented communication.
Own all aspects of restaurant operations, ensuring excellence in service execution, product quality, cleanliness, and team performance.
Lead the implementation and evolution of standard operating procedures (SOPs), safety protocols, and service guidelines to maintain brand consistency.
Ensure effective coordination between front and back-of-house teams, resolving operational roadblocks proactively.
Drive a service culture that prioritizes personalization, warmth, and consistency in every guest interaction.
Actively engage with guests on the floor, solicit feedback, and respond to complaints or concerns with urgency and care.
Develop guest experience programming, signature events, and hospitality rituals that reinforce Café Riggs as a premier DC dining destination.
Build, manage, and own the restaurant’s operating budget, P&L, and forecasting models in partnership with finance.
Set and achieve revenue goals through pricing strategy, cost controls, labor efficiency, and menu engineering.
Analyze financial reports, sales trends, and market opportunities to make data-informed decisions that drive growth and profitability.
Define the long-term strategic direction of Café Riggs in collaboration with executive leadership and marketing.
Lead the development and execution of new concepts, seasonal menus, and brand partnerships that align with market trends and guest demand.
Represent Café Riggs in the DC hospitality community, establishing relationships that support hiring, partnerships, and brand visibility.
Oversee scheduling, payroll, training, and performance management across all restaurant roles.
Conduct regular performance reviews, enforce disciplinary procedures when necessary, and recognize team achievements.

Benefits

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs