Restaurant General Manager

Desert De Oro Foods Inc - Pizza Hut•Buckeye, AZ

22h•Onsite

About The Position

Desert De Oro Foods (DDO) is seeking a Restaurant General Manager (RGM) to manage a Pizza Hut restaurant. DDO emphasizes a culture of trust, loyalty, and excellence, with a strong focus on leadership development and operational proficiency. The RGM will report to the Area Coach and is responsible for ensuring customer satisfaction and profit maximization. This role involves hands-on work, including training employees, addressing customer needs, and modeling positive behaviors. The RGM will provide leadership by fostering a culture of recognition and motivating the team towards operational excellence, aligning with Pizza Hut's 'Live Life Unboxed!' culture which values breakthrough thinking, innovative ideas, customer focus, and celebrating accomplishments.

Requirements

Must be at least 18 years of age.
High School Diploma or GED.
Must have reliable transportation.
Must pass a background check criteria.
2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility.
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills.
Strong interpersonal and conflict resolution skills.
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability.
Strong analytical/decision-making skills.
Basic personal computer literacy.
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards.
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.
Provides leadership and coaching for each employee in their restaurant.
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Able to stock shelves and coolers.
Able to clean the parking lot and surrounding grounds.
Able to sweep and mop floors.
Able to lift, carry out trash containers, and place in an outside bin.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time.

Nice To Haves

College or University Degree Preferred

Responsibilities

Drives culture, problem-solves, resolves conflicts, communicates, and motivates to drive results through others.
Recruits and equips high-quality operators to deliver great customer experiences.
Builds a healthy and robust bench of developed and capable Managers and Team Members.
Leads the performance management process for all employees in their restaurant.
Leads by example as a culture champion, living by Pizza Hut Standards.
Leverages culture and people capability to fuel brand performance.
Provides leadership and coaching, developing Managers and Team Members.
Ensures complete and timely execution of corporate & local marketing programs.
Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
Controls day-to-day operations by scheduling labor and ordering food and supplies for restaurants with sales of $500k - $2.0m and average daily transactions of 200-500.
Ensures local health and safety codes, and company safety and security policies are met.
Drives a customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
Utilizes insights from customer programs to help elevate the customer’s experience and meet Pizza Hut's customer satisfaction targets.
Tracks, analyzes, and identifies root causes of customer complaints and leads the management team to implement systematic solutions, performance standards, and provide objective performance feedback.
Builds SMART action plans to resolve issues in their restaurant.
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets.
Controls Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
Ensures maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards.
Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged.
Ensures that facilities and equipment are maintained to Pizza Hut standards; coordinates facility upgrades or equipment replacement.
Analyzes sales, labor, inventory, and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets.
Works with the management team to develop and deliver unit-specific Annual Operating Plans.
Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks.
Provides appropriate notice when unable to be at work.
Understands and uses approved time-keeping system, including accurately recording all hours worked.
Takes action without being told, goes beyond what is simply required, and maintains a high activity level.