Restaurant General Manager

Southern Multifoods•Brownsville, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by maintaining adherence to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions, ensures adequate staffing, and maintains inventory control and safety procedures. It includes frequent contact with customers and employees and is normally performed under general supervision. One to two years are normally required to gain job knowledge. The manager works to ensure customer satisfaction and a positive, cooperative atmosphere. Duties include hiring, training, counseling, and reviewing employees; preparing customer orders to specifications and quality standards; prioritizing customer service and restaurant upkeep; operating kitchen equipment; and reporting equipment or facility repairs to the Maintenance Department. This position is with an independent Taco Bell franchisee, which is the employer and sets its own wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the employee's name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling; hire and train employees.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Manage all aspects of restaurant operations and ensure adherence to policies and procedures.