Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient functioning of an assigned Taco Bell franchise restaurant by upholding the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring, counseling and training, adherence to policies and procedures, and the safety program. The position is normally performed under general supervision and involves continuous contact with customers and employees. Work-area temperatures may be extreme and noise levels may be high at times. Errors may result in dissatisfied customers or employees and loss of revenue.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management and prior food service experience.
- Valid driver’s license.
- Access to a vehicle for periodic driving on company business.
- Current liability insurance in the applicant’s name.
- A home or cellular telephone; if not already available, one must be obtained within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction.
- Provide excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive and cooperative atmosphere among employees and customers.
- Enforce all safety rules, policies, and procedures.
- Assist with budget decisions and implementation.
- Ensure adequate staffing within the restaurant.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then the work area.
- Operate all kitchen equipment.
- Acknowledge and speak to customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
