Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant by upholding the CHAMPS standards of quality, service, cleanliness, and hospitality, along with the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions, staffing, inventory control, employee training and performance, and promotes customer satisfaction and a positive atmosphere. The position involves continuous contact with customers and employees and is normally performed under general supervision. One to two years are normally required to gain job knowledge.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the employee's name.
- Home or cellular telephone, or obtain one within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Manage all aspects of restaurant operations.
- Assist with budget decisions and implementation.
- Ensure adequate staffing within the restaurant.
- Follow specified inventory-control procedures.
- Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to deliver consistent customer satisfaction through CHAMPS.
- Prepare customer orders promptly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak to customers in a friendly and courteous manner when possible.
- Report needed equipment or facilities repairs to the Maintenance Department.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
