Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Ennis, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant, maintaining the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The position manages all aspects of restaurant operations, including staffing, employee development, customer satisfaction, safety, inventory control, and budget implementation. The role is normally performed under general supervision and involves continuous contact with customers and employees. One to two years is normally required to gain job knowledge. Working conditions may include extreme temperatures in the work area and high noise levels. Errors may result in dissatisfied customers or employees and loss of revenue. The employer is an independent Taco Bell franchisee, not Taco Bell Corp. or its affiliates; the franchisee determines its own wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic driving on company business.
Current liability insurance in the applicant's name.
Home or cellular telephone; if not already available, one must be obtained within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize serving customers first, followed by maintaining the dining room and then the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Hire, counsel, and train employees and ensure adherence to policies and procedures.