Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant by following the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring, training, counseling, performance reviews, budget implementation, inventory control, and safety procedures. The position involves frequent contact with customers and employees and is normally performed under general supervision. It typically takes one to two years to gain job knowledge. Working conditions may include extreme temperatures in the work area and high noise levels.
Requirements
- High school education or equivalent.
- Comprehensive understanding of restaurant management and prior food-service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the applicant's name.
- Home or cellular telephone, or obtain one within three weeks of starting.
- Good interpersonal communication skills for directing employees and working with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and deliver quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to maintain consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize customers first, followed by dining-room upkeep and then work-area upkeep.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report needed equipment or facilities repairs to the Maintenance Department.
- Hire, counsel, and train employees and ensure adherence to policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
