Restaurant General Manager

Southern Multifoods•Benbrook, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient functioning of the assigned restaurant by maintaining adherence to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee training and performance, safety, inventory control, and customer satisfaction. The position involves frequent contact with customers and employees and is normally performed under general supervision. The role requires a high school education or equivalent, comprehensive understanding of restaurant management, and prior food-service experience. The manager must have a valid driver’s license, access to a vehicle for periodic company business, current liability insurance in their name, and a home or cellular telephone (or obtain one within three weeks of starting). Work conditions may include extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and lost revenue. This job is with an independent Taco Bell franchisee, which will be the employee’s sole employer. Franchisees independently determine their wage and benefit programs.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food-service experience.
Valid driver’s license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant’s name.
Home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Hire, counsel, train, and review employees.
Ensure adherence to policies and procedures.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Work as a team member to maintain consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.