Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Alvarado, TX

11d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by upholding the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell LAST system. The role manages all aspects of restaurant operations, including staffing, employee hiring, counseling and training, policy and procedure compliance, and safety program adherence. It normally takes one to two years to gain job knowledge, is performed under general supervision, and involves continuous contact with customers and employees. The position requires attention to customer satisfaction, consistent food and service quality, and a positive, cooperative atmosphere among employees and customers. Working conditions may include extreme temperatures in the work area and periods of high noise. Errors may result in dissatisfied customers or employees and lost revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management and prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant’s name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction.
Provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Enforce safety rules, policies, and procedures.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to support consistent customer satisfaction through CHAMPS.
Prepare customers’ orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Manage restaurant operations, including hiring, counseling, and training employees, and ensuring adherence to policies, procedures, and the safety program.