Restaurant General Manager

Southern Multifoods•Blue Mound, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by upholding quality, service, cleanliness, and hospitality (CHAMPS) standards and the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports customer satisfaction, and helps maintain a positive, cooperative atmosphere among employees and customers. The position normally requires one to two years to gain job knowledge and is performed under general supervision, with continuous contact with customers and employees. This role requires a high school education or equivalent, comprehensive understanding of restaurant management, and prior food service experience. The manager must have a valid driver license, access to a vehicle for periodic company business, current liability insurance in their name, and a home or cellular telephone (or obtain one within three weeks of starting). Work conditions may include extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and loss of revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver license.
Access to a vehicle for periodic company business.
Current liability insurance in the employee's name.
Home or cellular telephone, or the ability to obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Manage all aspects of restaurant operations.
Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Hire, counsel, and train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Work as a team member to provide consistent customer satisfaction through CHAMPS.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.