Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by following the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages restaurant operations, supports customer satisfaction, maintains a positive atmosphere for employees and customers, and enforces safety policies and procedures. The position involves frequent contact with customers and employees and is normally performed under general supervision. Work conditions may include extreme temperatures and periods of high noise.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the employee's name.
- Home or cellular telephone, or the ability to obtain one within three weeks of starting.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
- Create and maintain a positive and cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Manage all aspects of restaurant operations, including hiring, counseling, and training employees.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications and to the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
